Terms & Conditions

Last Updated: September 2026

Welcome to RN Service Center. These Terms & Conditions govern your use of our website and the CCTV installation, repair, maintenance, monitoring, and sales services provided by RN Service Center.

By accessing our website, contacting us, requesting a quotation, purchasing a product, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About RN Service Center

RN Service Center provides professional CCTV and security-related services, including:

CCTV Surveillance System Installation
CCTV Camera Repair
CCTV Annual Maintenance Contract (AMC)
24/7 CCTV Monitoring Support
CCTV Camera Sales
DVR and NVR installation and support
CCTV wiring and networking
Remote viewing and mobile monitoring setup
General CCTV troubleshooting and technical support

Services may vary depending on the customer’s requirements, site conditions, equipment, availability, and technical feasibility.

2. Service Enquiries and Quotations

Customers may contact RN Service Center through the website, phone, email, or other available communication channels.

Any quotation or estimate provided by RN Service Center may depend on:

Site location
Number and type of cameras
Installation requirements
Cable length and routing
DVR/NVR requirements
Storage requirements
Networking requirements
Existing infrastructure
Equipment and material prices
Labour and installation requirements

A quotation is not considered a confirmed order until it has been accepted by the customer and any required advance payment or booking confirmation has been completed.

3. CCTV Installation Services

RN Service Center will make reasonable efforts to install CCTV equipment professionally and according to the agreed requirements.

The final camera position and coverage may be affected by:

Building structure
Walls and ceilings
Electrical infrastructure
Network availability
Lighting conditions
Customer preferences
Physical accessibility
Existing wiring or equipment

Additional work or materials not included in the original quotation may result in additional charges.

Customers are responsible for providing reasonable access to the installation location and ensuring that required permissions are available.

4. CCTV Camera Repair

We provide troubleshooting and repair services for CCTV cameras and related equipment.

Repair requirements may include inspection of:

CCTV cameras
DVR/NVR
Power supplies
Adapters
Connectors
Cables
Network equipment
Storage devices
Remote viewing configuration

A diagnosis may be required before the final repair cost can be determined.

If a component requires replacement, the replacement cost will normally be charged separately unless it is specifically included in an agreed service package.

RN Service Center cannot guarantee successful repair of equipment that is severely damaged, obsolete, physically broken, water-damaged, burnt, or otherwise beyond economical repair.

5. CCTV AMC

Annual Maintenance Contracts may include periodic inspection, troubleshooting, preventive maintenance, and technical support according to the selected AMC plan.

The exact services covered under an AMC will depend on the package agreed with the customer.

Unless specifically included in the AMC agreement, the following may be charged separately:

Replacement cameras
DVR/NVR replacement
Hard drives
Power supplies
Adapters
Cables
Connectors
Major rewiring
New installations
Additional cameras
Other replacement hardware or materials

AMC services do not automatically guarantee replacement of defective equipment unless such replacement is expressly included in the agreed AMC package.

6. 24/7 Monitoring

Where 24/7 monitoring or remote monitoring support is provided, the service is subject to the availability and reliability of:

Internet connectivity
Electricity
CCTV equipment
DVR/NVR
Network infrastructure
Mobile applications
Cloud services, where applicable
Third-party service providers

RN Service Center cannot guarantee uninterrupted monitoring where service interruption is caused by internet failure, power failure, equipment failure, third-party platforms, network outages, or circumstances beyond our reasonable control.

CCTV monitoring should not be considered a replacement for emergency services, security guards, police, fire services, or other emergency response systems.

7. CCTV Camera Sales

Product availability, specifications, brands, models, prices, and warranty terms may change without prior notice.

Products supplied may include different types of CCTV equipment such as:

Dome cameras
Bullet cameras
PTZ cameras
IP/network cameras
Night-vision cameras
Wireless cameras
DVRs
NVRs
Hard drives
Power supplies
Networking equipment
CCTV accessories

The exact product supplied will be based on the quotation or order accepted by the customer.

Where products are covered by a manufacturer’s warranty, warranty claims may be subject to the manufacturer’s terms and conditions.

8. Product Warranty

Warranty coverage, where applicable, is determined by the manufacturer or supplier and the specific product purchased.

Warranty may not cover damage caused by:

Improper installation
Electrical surges
Lightning
Water or moisture
Physical damage
Accidental damage
Unauthorized modification
Tampering
Improper use
Negligence
Natural disasters
Other circumstances outside the manufacturer’s warranty conditions

Customers may be required to provide the invoice, serial number, or other purchase information when making a warranty claim.

9. Payments

Payment terms will be communicated to the customer before work begins or an order is confirmed.

Depending on the project, payment may be required as:

Advance payment
Partial advance and balance after installation
Full payment on delivery
Payment according to agreed project milestones
AMC payment according to the agreed contract

Any additional work or materials requested after approval of the original quotation may be billed separately.

10. Cancellation and Rescheduling

Customers should inform RN Service Center as early as possible if they need to cancel or reschedule an appointment.

Cancellation, refund, or rescheduling terms may depend on:

Work already completed
Materials already purchased
Products already supplied
Technician travel
Special-order equipment
Installation preparation
The specific agreement made with the customer

Any applicable refund will be processed according to the agreed payment and cancellation terms.

11. Customer Responsibilities

Customers are responsible for:

Providing accurate contact and site information
Providing access to the installation or service location
Providing necessary permissions for installation
Providing electricity and internet connectivity where required
Providing access to existing CCTV equipment
Informing us about known electrical or structural issues
Keeping account and device credentials secure
Using CCTV systems in accordance with applicable laws

Customers must not request installation or monitoring intended for unlawful surveillance or unauthorized access to another person’s private space.

12. CCTV Privacy and Legal Compliance

Customers are responsible for ensuring that their use of CCTV equipment complies with applicable laws and regulations.

This may include requirements relating to:

Privacy
Personal data
Recording of individuals
Audio recording
Workplace surveillance
Residential surveillance
Public-area monitoring
Notices or permissions where required

RN Service Center provides technical installation and support services and does not provide legal advice regarding CCTV placement or surveillance laws.

Customers should obtain appropriate legal advice where necessary.

13. Recorded Footage and Data

Unless otherwise specifically agreed, the customer is responsible for the storage, management, backup, and protection of CCTV recordings.

RN Service Center is not responsible for loss of recorded footage caused by:

Hard-drive failure
DVR/NVR failure
Power failure
Accidental deletion
Overwriting
Network failure
Device damage
Malware or unauthorized access
Incorrect configuration
Insufficient storage capacity
Other technical or external circumstances

Customers should maintain appropriate backups of important recordings.

14. Remote Access and Password Security

Where remote viewing or mobile CCTV access is configured, customers are responsible for protecting their usernames, passwords, verification codes, and other login credentials.

Customers should:

Use strong passwords
Avoid sharing credentials unnecessarily
Change default passwords
Enable available security features
Keep mobile applications and devices updated

RN Service Center will not be responsible for unauthorized access resulting from credentials being shared, compromised, exposed, or improperly managed by the customer.

15. Limitation of Liability

RN Service Center will make reasonable efforts to provide reliable services and professional technical support.

However, CCTV systems cannot guarantee prevention of theft, intrusion, vandalism, accidents, or other incidents.

The presence of a CCTV system does not guarantee that an incident will be detected, recorded, transmitted, or prevented.

To the extent permitted by applicable law, RN Service Center will not be liable for indirect, incidental, consequential, or special losses arising from the use, failure, interruption, or malfunction of CCTV equipment or related services.

16. Third-Party Products and Services

CCTV systems may use products and services provided by third parties, including camera manufacturers, DVR/NVR manufacturers, internet providers, cloud platforms, mobile applications, hosting providers, and networking providers.

RN Service Center is not responsible for changes, interruptions, failures, or limitations caused by third-party products or services.

Third-party products remain subject to their respective manufacturer’s or provider’s terms and warranty policies.

17. Website Information

We make reasonable efforts to keep the information on this website accurate and current.

However, product specifications, availability, service details, pricing, images, and other information may change from time to time.

Website content is provided for general informational purposes and does not constitute a binding quotation unless specifically confirmed by RN Service Center.

18. Website Usage

Users must not:

Use the website for unlawful purposes
Attempt to gain unauthorized access to the website
Interfere with website operation
Introduce malicious software
Copy or misuse website content
Submit false or misleading information
Attempt to compromise website security

We reserve the right to restrict or terminate access where misuse of the website is suspected.

19. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images, designs, branding, and other materials, belongs to RN Service Center or is used with appropriate permission.

Website content may not be copied, reproduced, modified, distributed, or commercially reused without prior written permission.

20. Service Availability

Service availability may depend on technician schedules, location, workload, equipment availability, weather, transportation, network conditions, and other circumstances.

We will make reasonable efforts to complete services within the agreed timeframe, but specific completion times may change when circumstances outside our reasonable control occur.

21. Force Majeure

RN Service Center will not be responsible for delays or failure to perform services caused by circumstances beyond reasonable control, including natural disasters, severe weather, fire, power outages, internet outages, government restrictions, strikes, transportation problems, equipment shortages, or other unforeseen events.

22. Changes to These Terms

RN Service Center may update these Terms & Conditions from time to time.

Changes may be made to reflect new services, operational requirements, legal requirements, or improvements to our website and business practices.

The updated version will become effective when published on this website.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising in connection with our website or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

24. Contact Us

If you have questions about these Terms & Conditions, our services, quotations, warranties, or other matters, please contact us.

RN Service Center

Address:
27 Bholanath Nandi Lane,
Howrah, West Bengal, India

Email:
contact@rnservicecenter.com
rakeshnath815@gmail.com

Phone:
+91 87776 51461
+91 62901 47932

By using the RN Service Center website or engaging our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.